Skills & Competencies for Telecommunications Analyst IV

Telecommunications Analyst IV job profile

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JOB SUMMARY for Telecommunications Analyst IV

Monitors an organization's telecommunications network.

JOB RESPONSIBILITIES for Telecommunications Analyst IV

Tests and reviews an organization's telecommunications system to ensure dependable operation. Records and analyzes key performance metrics to monitor network conditions. Drafts and submits reports to assist with the development of telecommunications systems. Identifies network bottlenecks and recommends strategic improvements. Provides training and support on telecommunication functionality to customers.

Telecommunications Analyst IV SALARY RANGE

BASE 50%
$123,910
TOTAL 50%
$131,495
Job Level
P04
Job Code
IT10000320
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Analyst IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Analyst IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Telecommunications Analyst IV

1 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Describes the process flow in delivering customer care support.
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Level 2 Behaviors
(Light Experience)
Documents customer interactions to track the promptness and effectiveness of provided resolutions.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues and inquiries of customers to avoid escalations and increase service.
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Level 4 Behaviors
(Extensive Experience)
Evaluates alternative service delivery mechanisms to satisfy customer requests and needs.
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Level 5 Behaviors
(Mastery)
Designs operational workflows to ensure quality technical support and positive customer feedback.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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3 Telecommunications Analyst IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst IV
Proficiency Level - 4
5 Competency for - Telecommunications Analyst IV
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Telecommunications Analyst IV

1 Core Competencies – Analytical Thinking
Proficiency Level -4
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Describes the importance of analytical thinking in the workplace.
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Level 2 Behaviors
(Light Experience)
Asks the right questions to ensure clarity on business goals and requirements.
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Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions and compares the pros and cons.
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Level 4 Behaviors
(Extensive Experience)
Determines and prioritizes the sequence of steps for a specific situation.
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Level 5 Behaviors
(Mastery)
Evaluates potential risks using extensive industry knowledge when considering new opportunities.
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2 Core Competencies – Attention to Detail
Proficiency Level -4
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Telecommunications Analyst IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst IV
Proficiency Level - 4
5 Competency for - Telecommunications Analyst IV
Proficiency Level - 5

Summary of Telecommunications Analyst IV skills and competencies

There are 0 hard skills for Telecommunications Analyst IV.
9 general skills for Telecommunications Analyst IV, Customer Support, Technical Support, Information Security, etc.
7 soft skills for Telecommunications Analyst IV, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Analyst IV, he or she needs to be skilled in Analytical Thinking, be skilled in Attention to Detail, and be skilled in Time Management.

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